Zanda AI - note scribe faq

The AI Note Scribe tool by Zanda, Emerge’s practice management software allows your therapist to automatically transcribe your session and have a note draft produced. This feature helps your therapist to produce more accurate notes while having more time to focus on engaging with you during the session and less admin time and more people time.

ai powered scribe

With your consent, your practitioner may have the transcription service running which will convert the discussion into text in real time. At the end of the session, the tool then creates a draft of the notes based on what was discussed. This helps save time while ensuring that nothing important is missed. While the AI provides a draft, your therapist will review and personalize the notes to make sure they reflect the session accurately.

AI note refine

Your therapist may use an AI powered editor to refine the note draft to improve formatting and structure. As above, your practitioner will be able to review the output for accuracy and make any changes required.

how we protect your data

Your privacy and trust are our top priority. The AI feature is built with strict security standards to keep your personal and session information safe. Here's how your data is protected:

Confidentiality

All information shared in the sessions is kept confidential. The AI feature uses encryption to ensure that your data is securely stored and transmitted. Only your therapist will be able to see the transcription and note draft. No data is stored by the AI service or used to train any AI models.

Compliance with Data Protection Laws

The AI feature is fully compliant with data protection laws including GDPR, HIPAA, Australia’s Privacy Act and more, which ensures that your data is handled with the highest les below for more information.

About the services Zanda AI note scribe uses

  • Zanda Health is a leading Practice Management System used by healthcare professionals. Zanda securely stores patient information including session notes. The AI Scribe is an AI-powered feature in Zanda Health for transcribing and producing session notes.

  • Zanda uses Amazon Web Service (AWS) Transcription for transcribing the sessions. AWS is an industry leading AI service that converts speech to text in real time. AWS meets rigorous industry standards for security and compliance and does not retain or store any session data after processing. Zanda has a zero data retention agreement with AWS. All API calls are encrypted with SSL/TLS to ensure data security.

  • Zanda is using the AWS Bedrock service to access an industry leading LLM (large language model) for generating the note draft summary and for performing updates to the note. Data is encrypted in transit and at rest. No data is used to train the AI model, and all information is processed securely in real-time.

  • Only authorized users who can log in to a Zanda account can view the note and transcript. The transcript and note content are double encrypted in the database and not visible to the Zanda team. AWS who provide the AI service do not store the transcript.

  • Zanda streams the audio to the transcription service, who returns the transcription text back Zanda for processing in real time. There is no storage of the audio for the recorded session, and Zanda only store the text based transcription output which is double encrypted in the database.

  • No, the service (AWS) does not use any data input out output for training their own or any third party model providers.

  • Zanda uses a highly accurate automatic speech recognition service that handles a wide range of speech and acoustic characteristics, including variations in volume, pitch, and speaking rate. The quality and content of the audio signal (such as background noise, overlapping speakers, accented speech, or switches between languages within a single audio file) may affect the accuracy of output. While this is an industry leading service, it is expected that on occasion some words may not be transcribed accurately given the variety of factors that can affect speech recognition. All final notes are reviewed for accuracy by your therapist.

  • Zanda delivers an extensively fine-tuned instruction to the LLM service to control the information being returned to ensure that it is is healthcare specific and based on the information provided in the transcript, note draft, context notes, and AI prompting. The instructions have been built by practitioners in line with healthcare documentation standards. It is recommended that the practitioner reviews all note output content as the practitioner remains responsible for the documentation.

  • The transcription, note content, and context notes are double encrypted at rest in the database in a region according to your Zanda account region.

  • Yes, the Scribe & Note Refine features are compliant with GDPR, HIPAA and other regional laws. AWS services and Zanda are designed to meet healthcare industry regulations, ensuring patient information is handled in accordance with legal and ethical standards. 

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